1. INVOICE:

The BUYER agrees to pay the total purchase price as specified on your shopping cart order, in addition, the BUYER agrees to pay any sales, freight charges or other taxes levied on or measured by such purchase price, or arising from the use of the product(s) and any parts or maintenance supplied, including without any limitation, any additional sales, use gross receipts, privilege, excise, and personal property taxes unless specified in writing on this document.

2. LIMITED WARRANTY:

Bidders Bay provides a one-year limited warranty for the quality of most its products in material and workmanship. OEM CPUs and Memory have a 30 day limited warranty. All warranties are subject to the terms and conditions of their respective manufacturers. During this period, Bidders Bay will repair or replace all merchandise, which proves to be defective. However, Bidders Bay will not warranty any product, which have been subjected to improper freight handling/shipping, physical damage, neglect, or unauthorized repair or installation. Some products have longer warranties directly from the individual manufacturer. All warranty will be voided if any Warranty Sticker or Seal is broken off on the purchased products. Any tempering of the warranty condition of any purchased products voids the warranty of such products.

3. SPECIAL ORDER:

Bidders Bay will assist you in special order items. The following rules apply:
Buyer must prepay for the special order product, shipping, and other cost associated with the product
NO returns, exchanges, or refunds under any circumstance
Technical Support provided by manufacturer of product, not by Bidders Bay

4. CHANGES AND CANCELLATION:

The following rules apply to changing or canceling orders:

a) Non-completed orders* (i.e. orders that have not been shipped) can be changed or cancelled with no penalty
b) Completed orders* (i.e. packages that have already been shipped) are subject to a 15% restocking fee and all freight/shipping charges
c) Freight charge is NOT refundable and or available for credit.
*Special rules apply to systems

5. SYSTEMS

The following rules apply to system orders:

In order to get system orders built and shipped as quickly as possible, orders can only be changed or cancelled during the same day that it was placed.
Systems are subject to a 20% restocking fee and the FULL cost of any software
Bidders Bay will only warranty or repair the items that were bought as part of the system. Additional peripherals, software, or hardware will not be warranted, nor will any problem directly or indirectly caused by those products (i.e. incompatibility issues, driver issues, etc).
Bidders Bay will not repair damage caused by viruses, Trojan horses, or other malicious programs
Bidders Bay is not responsible for data loss - please backup your system regularly

6. DELIVERY:

Bidders Bay will make every reasonable effort to effect shipment on or before the estimated delivery date set forth on the Bidders Bay quotation and confirmed in Bidders Bay Computer's acknowledgement to Purchaser’s order. Bidders Bay is not liable for delays caused by Govt. orders, strikes, lockouts, floods, fires, explosions, earthquakes, and other causes beyond Bidders Bay reasonable control. Bidders Bay uses USPS & UPS for shipments and is subject to USPS & UPS’s schedules.

7. RISK OF LOSS:

Shipment of all products shall be F.O.B. (free on board) Bidders Bay facility. Title to and risk of loss or damage to product shall pass to purchaser upon delivery to carrier at the F.O.B. point. Purchaser shall be responsible for dealing with the carrier in the event of carrier’s mis-delivery, loss or damage to product.
· LIMITATION: Bidders Bay shall not be liable for damage or penalty as result of late or lost shipments, even if the purchaser has been notified that such damages or penalties may apply.

8. RETURNS:

All returns must show on the outside shipping box a valid RMA (Return Merchandise Authorization) number and include a copy of the invoice showing serial numbers as labeled on the part/product. All shipments received that do not clearly show an RMA number will be automatically refused.
· To obtain an RMA number, email our RMA Department at sales@mybiddersbay.com to request an RMA request form and fax back with all the information requested on the form to get an RMA number. RMA’s are handled Mon-Fri 9am-5pm

NO RETURNS OR REFUNDS FOR ANY SOFTWARE - NO EXCEPTIONS

A) Returning for Credit: Upon approval all new/used products with no physical damage and accompanied by all the original accessories and packaging will be accepted within 30 days from invoice date. No credit is issued for any product after 30 days. No credit on CPUs, memory, or hard drives after 7 days of purchase. Freight charge is not refundable.

B) Returning for Repair/Replacement: the purchaser must prepay All RMA shipments. A C.O.D. shipment will be refused. Bidders Bay will not cross-ship products NO EXCEPTIONS. If individual components are invoiced, only individual components can be returned. Please note that the service or credit may be delayed or otherwise affected if the above procedures are not followed. Bidders Bay will not be responsible for any consequences due to such non-compliance.

Bidders Bay will NOT be responsible for any cost incurred due the returning of any warranty products from the purchaser during the warranty period. Bidders Bay will NOT be responsible for any cost or loss incurred due any defective purchased products. Bidders Bay will NOT be responsible for any cost or loss incurred during the inoperative period of any defective purchased products. Bidders Bay will NOT be responsible for any loss of Data and Contents on any storage media devices. It is the Purchaser's responsibility to backup all data and content on any media storage devices before returning any warranty products.

All defective claims will be verified according to the reported problem. No replacements will be made for non-defective items. Bidders Bay Tech’s test all products for RMA and their word is final. If their findings determine that the warranty has been voided by misuse, physical damage, natural events/disasters (i.e. lightning strikes, floods, fire, etc) or that the warranty has expired, the product will be returned to you stating the reasons it is not being replaced. Any attempts to dispute any charges due to a voided warranty will result in the immediate closing of your account and all documentation supporting Bidders Bay Computer's decision including, but not limited to, this document and all testing documents will be forwarded to your credit card company. RMA turn around is based on product availability and also on Bidders Bay Computer's vendors turn around, but Bidders Bay will do everything possible to make the process quick and smooth.

9. TECHNICAL SUPPORT:

For better service to our valuable customers, our Tech Support department is open Mon-Fri from 9:00 A.M. - 5:00 P.M. and can be reached by emailing sales@mybiddersbay.com Please note your invoice number, the problem and a number to reach you so that our Tech’s can call if they have further questions.
Tech Support is only available for products bought from Bidders Bay.

10. ENTIRE AGREEMENT

This document constitutes the entire agreement between the BUYER and Bidders Bay. It is intended as a complete and exclusive statement of the terms used in this agreement and no course of prior dealings between the parties and no usage of the trade shall be relevant to supplement or explain any term used in this agreement. No agent, employee, or representative of Bidders Bay has any authority to bind Bidders Bay to any affirmation, representation, or warranty concerning the product(s) sold under this agreement, unless the same is included within this written agreement.


(CONDITIONS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE)